Our Background
Since 2002, ALM has helped organisations communicate accurately across languages, markets and cultures through specialist translation, localisation and multilingual content solutions.
A Tech-Driven Multilingual Content Partner
ALM combines specialist linguistic expertise, technology-enabled workflows and in-house engineering support to help organisations manage multilingual content efficiently across global markets.
Our team includes specialist linguists, quality assurance professionals, dedicated project and account managers, talent management specialists, and an in-house development and engineering department. Together, they support the delivery of translation, localisation and multilingual content solutions across technical, regulated and customer-facing environments.
As an ISO 17100 and ISO 9001-certified organisation, our processes are designed to ensure quality, consistency and continuous improvement. Structured workflows, terminology management, translation memory technology and AI-assisted processes help us deliver accurate multilingual content efficiently and at scale.
We understand that multilingual content often serves a critical business purpose, whether supporting international growth, regulatory compliance, customer engagement or product adoption. Our role is to simplify the complexity of multilingual communication, allowing organisations to focus on their core objectives while we manage the language, localisation and workflow requirements.
By combining human expertise with technology-driven processes, ALM helps organisations communicate accurately across languages, markets and cultures while maintaining quality, consistency and operational efficiency.
Our Core Values
Innovative
We embrace technology and creative thinking to continuously improve our services. Our in-house tech expertise allows us to create custom solutions from bespoke workflows to 3rd party system integrations, we push boundaries to deliver smarter, faster and more effective language solutions. Innovation is part of our company culture, from training to project delivery, all team members are encouraged to innovate and share ideas and to learn from others. Our linguist community also benefits from our technical and process innovations to ensure they can work as efficiently as possible.
Adaptable
Our clients operate in fast-moving industries, and so do we. Whether it’s a last-minute request, a high-volume job, entering a new market, or a new solution, we adapt quickly without compromising quality. Flexibility is at the heart of how we work and we train on different workflows so that service levels can be maintained. We enable our linguists to work flexibly, work with them to solve problems and keep lines of communication open.
Integrity
We believe in doing things the right way, even when no one is watching. We’re transparent with clients, honest about what’s achievable, and take responsibility for delivering on our promises, every time. Our team operates with transparency, accountability and with mutual respect. Integrity is key for all team members at all levels of the company. We ensure suppliers receive fair rates, timely payments and treat our community as professionals.
Trusted Advisor
With decades of experience, we’re more than a language provider; we’re a partner in your global strategy. Clients rely on our insight, sector expertise, and honest guidance to make informed decisions and navigate international markets with confidence. Sharing knowledge freely across our team members ensures that everyone benefits from years of experience. We support our linguists by helping them develop and sharing knowledge to support their growth.
Ethical
We hold ourselves to high ethical standards, from GDPR to confidentiality and sensitive client information. We foster an inclusive work environment for our team members. Our global network of linguists and suppliers are key to our business, and we embrace the diversity of cultures and markets. We operate fairly, responsibly, and with respect for people and data.
Quality Excellence
Certified to ISO 17100 and ISO 9001 standards, quality is more than a checkbox; it’s built into every stage of our process. From linguist selection to final delivery, we maintain exceptional accuracy, cultural nuance, and consistency. Quality runs throughout the business and our team members are trained in the tools to deliver quality excellence across all aspects of our work. Suppliers are selected and monitored to a high standard to maintain the quality our clients expect.
Customer-Centric
Every client receives a personalised experience, led by dedicated project managers who ensure every brief is understood, every deadline is met, and every expectation is exceeded. Everyone at ALM understands that customer success is also company success.
Collaborative
We work as an extension of your team. Internally and externally, collaboration between linguists, project managers, and clients is key to ensuring the best outcomes. We thrive on strong relationships and shared goals. Ensuring our team can deliver cross-functional collaboration is critical to achieving amazing results. Linguists form part of this teamwork, and our supplier network is key to project, company and team success.
Who We Are
Founded in 2002 by Lisa Williams and Rachel Coleman, ALM has grown from a specialist translation provider into a technology-enabled multilingual content partner supporting organisations across international markets. Under the leadership of CEO Lisa Williams, the company has successfully navigated significant industry and economic changes while continuing to invest in innovation, quality and customer service.
Today, ALM delivers translation, localisation, international marketing and technology solutions to organisations operating in technical, regulated and customer-facing sectors. Our team includes multilingual project managers, specialist linguists, marketing professionals, talent management specialists, an in-house development and engineering department, and dedicated support teams.
By combining human expertise with technology-driven workflows, ALM helps organisations communicate accurately across languages, markets and cultures while supporting international growth, compliance and customer engagement.
Find out more about the people behind ALM on our Meet the Team page.
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