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Client Case Studies

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Ishida Europe

When a large international client needs ALM to translate technical manuals…

ALM Translations is proud of its links to Ishida Europe. When asked to translate technical manuals and accompanying software for the market leading manufacturer, ALM stepped up to become Ishida’s manuals translation company supplying quality translations from French through to Hebrew translations.

Client

  • A major weighing machine manufacturer with a worldwide presence.

Scope

  • Software to be included on machines in the destination country’s language.
  • Accompanying user manuals are part of the delivery requirements of the end customers.
  • Other documentation, such as contracts and other general information needed translating – usually within a tight timeframe.

Problem

  • Overcharged for repetitive documents.
  • Poor, slow DTP service.
  • Japanese Head Office needed to be convinced to move away from their existing supplier.
  • We needed to convince the client that ALM Translations could improve translation quality and save them money.

Resolution

  • We completed the pilot project within a very tight timeframe.
  • Analysed translation and multilingual DTP needs.
  • Produced a customised workflow.
  • Produced glossaries for each language.
  • Introduced Translation memory software to their translation process and built up a team of Ishida-specific translators.
  • Gradually separated poor legacy translations from ALM Translations’ own high-quality translations.
  • Software files are translated first, for consistent use across all Operating Manuals.

Results

  • ALM Translations are now Ishida’s exclusive supplier of translations in 22 different languages. Documents include software and user manuals, contracts, marketing materials and general documentation.
  • Improved translation quality and turnaround.
  • Savings of up to 60% on updated manuals.
  • Better quality documentation = better end-customer satisfaction for Ishida.
  • ALM Translations gained extensive internal product knowledge.
  • Reliance on ALM Translations for project information.
  • Improved Ishida customer payment time.

Contact ALM Translations for a quote to translate your technical manuals. Cost savings of up to 60% could be available to your company!

Detailed Quotation

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"ALM Translations has made a real difference to the quality of our documentation. The team's project management skills and efficiency and their total professionalism mean that ALM can produce what we need, when we need it."

Ishida Europe, Documentation

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