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Capetown, South Africa

Meet the team - your team of ALM language experts

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Rachel Coleman

Rachel Coleman

Director

Rachel is one of the founder members of ALM Translations and one of its two directors. Bringing quality assurance and language skills to the business from the offset, her role has evolved to incorporate several keys areas of the business.

Rachel’s understanding of the quality requirements needed by end customers led the business to employ its first reviewer, which has now developed into the review team ALM Translations employs today.

Rachel’s language skills have meant that she now actively supports ALM’s marketing department with ideas for articles, blogs, tweets and other social media posts, reviews client legal documentation and writes content and documentation for our website. She also looks after the HR-side of the business, which includes employee welfare, regular employment and company updates, particularly during COVID-19 while the entire team is working remotely.

SKILLS

Quality assurance, excellent research skills, writing skills, including presentations and business articles, arbitration, project assessment, HR, marketing and PR, legal know-how, vendor management and research. Final selection of translator teams for large quality-driven projects. Advising on content creation projects for high-end customers.

OTHER USEFUL INFORMATION

Rachel’s extensive industry experience means that she has watched the translation industry evolve over 3 decades. However, Rachel will be the first to agree that despite technological advances, quality is one of the leaders of repeat business. Rachel monitors employee satisfaction and welfare, offers support to all staff members and she also likes to organise team events which adds a bit of fun to daily work at ALM.

ENJOYS

Languages, writing, business evolution, careful monitoring of industry trends, social media.

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